The customer called and said her garage door was making a horrible noise and the door would barely open.
Our team of technicians did a thorough inspection and found a broken connection between the arm and trolley on the garage door opener that needed to be replaced. The broken piece was causing a loud noise and wasn't allowing the door to move up and down properly. They replaced the broken piece, and to help prevent future wear and ensure the door operated smoothly, they applied lubrication to the arm and gear drives of the garage door, then tested the door before leaving.
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* $29 service call - deducted from the service
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